Returning to Beacon POS: A Better Fit for Business at BP Mount Waverley

Running a successful independent service station takes more than just long hours and hard work; it also requires the right tools behind the scenes. For Sri Reddy, who operates BP Mount Waverley in Melbourne, having a reliable and insightful POS system has proven to be one of the most important factors in managing the site effectively.

After a brief period using another POS platform, Sri recently returned to Beacon and says the decision has given him renewed confidence in how he operates the business.

A Familiar Platform That Delivers

Sri initially implemented Beacon POS when he took over BP Mount Waverley and used it for almost six years. During that time, he was impressed with the system’s stability and the visibility it provided into his day-to-day operations.

“I started with Beacon when we took on the site and used it for many years without issue,” he says. “At one point, I became curious after hearing about another system through some industry contacts, so I decided to try something new.”

A Learning Experience

While the alternative POS looked good at first glance, Sri soon found that it didn’t meet his needs in the same way Beacon had.

Sri reflects on the experience as a valuable one that helped him clarify what’s most important in a POS system. “You realise very quickly what features you rely on as a business owner, the daily reports, the ability to monitor margins, and the tools to track performance accurately.”

Why He Came Back

Sri ultimately made the decision to return to Beacon, citing its back-office reporting and system reliability as key drivers.

“As a site owner, I need to know exactly what’s going on each day, how many cents per litre I’m making, how each category is performing, and where adjustments are needed,” he explains. “Beacon gives me that visibility and control.”

He also notes that since returning, he’s noticed how far the system has come. “The support is better now than it was before, and Beacon has made improvements in the way the system functions and integrates with the day-to-day running of the site.”

Built for Operators Who Want Insight

One of the features Sri appreciates most is how Beacon supports good decision-making. “The reports are clear, accurate, and easy to access. I can get the data I need when I need it.”

This includes features like stocktakes, receiving stock, and margin analysis, all of which he uses regularly to manage profitability. “It’s a system that helps me run the business efficiently, without needing to spend all day in the back office.”

Support That Makes a Difference

Sri is also quick to praise the Beacon support team. “They take their time developing new features, but when they do, they get it right. And if you ever need help, they’re there.”

While it took a little time for new staff to get used to the Beacon interface, Sri says it hasn’t been a barrier. “There’s always a learning curve with any system. But once they understand it, it works well.”

A POS That Grows With You

Beacon’s continued development is something Sri sees as a major advantage. From improving the platform’s usability to rolling out new features that reflect customer feedback, he believes the system is evolving in the right direction.

“They’re focused on making it better all the time, which gives you confidence that you’re not just using a system that’s standing still,” he says.

Final Word: “I’m Glad to Be Back”

When asked if he would recommend Beacon to other independent service station owners, Sri doesn’t hesitate.

“Definitely. It gives me the tools I need to understand my business, the support to back it up, and the flexibility to grow. I’ve seen what’s out there, and I’m happy to be back with Beacon.”

Taken from ServoPro.com.au